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Customer Service

Trias Flowers is the leading provider of thoughtful gifts, helping our customers connect with the important people in their lives, so it's important that our customers stay connected to us. To further assist you, we've provided answers to any inquiries you may have about our service.

Trias Flowers Customer Service

Contact Us Online

Floral Consultant Hours

24/7/365

Physical Store Hours
M-F 8am-7pm
Sat 8am-6pm
Sun 8am-4pm

Address View All Locations
Trias Flowers and Events
6520 SW 40th St
Miami, FL 33155

Phone
305-749-0316 (toll free)
305-749-0316

Policies & Procedures

We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.

Delivery Status

Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Substitution Policy

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.

Cancellation Policy

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and subject to a 20% charge.

Refund and Return Policy

If you are not satisfied with any arrangement or gift basket from Trias Flowers, please let us know within 48 hours. We will gladly send a new arrangement to your recipient, and pick up the unsatisfactory arrangement at that time. If this is not an acceptable solution, we will provide a full refund under the terms below.

If you would like to return a product for a refund, please call us within 48 hours at 305-665-5300; or email our order dept at orderdept@triasflowers.com. We will pick up the arrangement and issue a 100% refund once it is received back in the shop. Refunds are issued on the next business day. Flowers or gift baskets must be returned in the same state as received; with all products intact and in the same container or basket.

International Floral Deliveries

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.Many times the order is delivered within 24 hours , but please allow 72 hours to be safe.

Gift Items Shipped Directly

Several of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to ship to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.

Floral Deliveries to the U.S. and Canada

* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.Our delivery fee for Dade County/ Miami is $10.95 for Broward 19.95 or we can wire out to another Florist anywhere in the US for $5.00. We also can wire flowers internationally for a delivery fee of $15.00....Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas.

Please note, prices may vary in different cities and states and we will contact you to notify of any price difference.

Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery. In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.

Sunday Delivery

Due to limited availability of florists open Sunday, we can not guarantee delivery on Sunday. However, Monday will need to be an option for delivery if Sunday is not available.

Floral Order Delivery Times

Most florist shops make deliveries during normal business hours (9 AM to 6 PM). On funeral orders we check with the funeral home and we will make every effort to have flowers sent at the time specified by the funeral home. Outside of the above situations we are unable to guarantee delivery request for a special time or within an hourly range unless verbally agreed.Request may be taken for either an AM or PM delivery with verbal confirmation, but they can not be guaranteed. Please note that additional delivery specifications such as " Delivery by 10 am if placed into special instruction may incur an additional charge.
However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

Incorrect Address/Re-Delivery

Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject a $10.00 charge.

When the Recipient Is Not Home

The florist may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. Most florists employ professional delivery personnel who will find the best delivery choice for your special gift.

Christmas Delivery Guarantee

Note: Ground delivery is no longer guaranteed for delivery by Christmas.
Please consider "Next Day" or "2nd Day" for guaranteed delivery for Christmas.

Currency

All transactions are in US currency. All inclusive pricing includes a $9.95 transaction fee but does not include a 7% sales tax. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 2:00 pm in the recipient's time zone may be delivered the next delivery day. There are no delivery guarantees on Sundays and legal holidays without verbal confirmation. Please make sure that your order information is accurate and complete in order to avoid delivery delays.

Delivery to Schools

There are issues with deliveries to schools that customers should be aware off, floral orders are delivered to the office, sometimes the office does not notify the recipient, that a floral orders is in the school, often times on holidays such as Valentines day the office will refuse the delivery. It is the policy Trias Flowers that when we arrive at the school with the flowers our obligation is finished. That is if the flowers do not make it to recipient we still need to be paid.

Delivery to Hotels

Hotels have special issues in sending flowers to a guest. First the guest may not have checked in at the time the gift arrives. Secondly, many times guests are not registered under their name. When sending flowers to a hotel guest it is best if you give us the room number, arrival date and time, cell phone of the guest, any other names that they may be checked in under. We are not allowed to deliver to the guest's room and we must leave them with the bell man or receptionist, many times we may need to tip the bell man - if so an additional charge will added to your bill. Our responsibility ends at the time the flowers have been delivered to the hotel, If the flowers are never delivered by the hotel to your recipient you will still need to pay for the flowers.

Billing Inquiries

You may either call, fax, email or enter a customer service contact within our web site and ask for additional information about your credit /debit or house charges. We will be happy to send additional information either directly on the phone, fax, postal mail, or email. Be aware that if we get a call that has the credit charge information in hand (i.e. Date, Amount, and CC number) we will reveal the information about the order.

Information Phone recording / Logging

At Trias Florist we make use of several state of the art systems. All IP addresses are logged that are accessing and placing orders on our systems. Telephone calls may be recorded. Trias Florist makes use of CATV DVRS at all of our locations. All emails are logged. All fax are saved electronically. All checks and payment documents are scanned and saved electronically. We do not share this data with any one. We make use of this data for fraud resolution and training.

Valentine's & Mother's Day

Due to the high demand of Valentine's & Mother's Day delivery. We can not guarantee any specific timed delivery requests. All orders will be delivered by 5pm to businesses and by 9pm to residences.
Delivery confirmation's are not available until one day following the date of delivery. During the holidays deliveries may be made as late as 9pm.
For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day. Basic delivery fees will be applied and charged for re-delivery. During the holidays deliveries may be made as late as 9pm.

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Trias Flowers 4.7 79 http://www.triasflowers.com/images/siteSettingWide/TriasLogo-14041013853.jpg 6520 SW 40th St Miami, FL 33155 305-749-0316 305-749-0316

Sending Flowers Online Has Never Been so Easy!

Select from out wide variety of seasonal flowers, bouquets, green plants, blooming plants, scented candles, home décor, vases, frames, serve ware, and much more!

We offer selections for any occasion including birthday flowers, anniversary flowers, get well soon flowers, new baby flowers, sympathy and funeral flowers. We also offer seasonal and specialty selections such as New Year’s flowers, Valentine’s Day flowers, St. Patrick’s Day flowers, Easter flowers, Mother’s Day flowers, Father’s Day flowers, 4th of July flowers, Halloween flowers, Thanksgiving flowers, Hanukkah flowers, and Christmas flowers.  

Our Commitment to You

Trias Flowers & Gifts is a family-owned and operated floral company in Miami. Originally established in Cuba in 1912, Trias Flowers moved to Miami in 1967. Today, as an award-winning industry leader, we strive to exceed our customer’s expectations. From weddings to special occasions, we take pride in our tradition of exceptional customer service with an emphasis on a quality product at the best value. We invite you to read more about our story in the ‘about our company’ section.

Weddings and Special Events

With a strong, established reputation in Miami and its surrounding areas, it’s no wonder that Trias Flowers is also the area’s top wedding and special event florist. Our professional special event consultants will work with you to plan an event within your budget and your personal consultant is available to you 24/7. Contact us today to schedule an appointment or browse our wedding gallery to see some of our past designs.

Service locations

Trias Flowers serves its customers nationwide through our selective list of affiliate florists throughout the country. Locally, we service all locations in Miami including Coral Gables, Hialeah, Key Biscayne, and Miami Beach.

Helpful Links

Trias Flowers & Gifts offers a variety of deliver services to a multitude of locations and event venues throughout Miami. These include:

Churches: Coral Gables Churches / Hialeah Churches / Key Biscayne Churches / Miami Beach Churches / Miami Churches

Funeral Homes: Coral Gables Funeral Homes / Hialeah Funeral Homes / Miami Beach Funeral Homes / Miami Funeral Homes

Schools: Coral Gables Schools / Hialeah Schools / Key Biscayne Schools / Miami Beach Schools / Miami Schools

Hospitals: Coral Gables Hospitals / Hialeah Hospitals / Miami Beach Hospitals / Miami Hospitals
 

 

 


 

LOCATION Trias Flowers: 4.7 79 6520 SW 40th St Miami, FL 33155 305-665-5300

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